A true cloud-based WorkForce Management software solution that is Australian-built for risk free compliance and management controls.
A sophisticated pure cloud software platform for contact centre WorkForce Management requirements. Consumption-based pricing with patented controls and compliance. Optimum remote and work from home application.
A speciality application to support the telecommunications industry. Provides critical disaster recovery call diversion and SIP Trunk call redirection.
broad industry and people relevance
The nimbus suite of products uses an integrated and configurable approach to create industry specific solutions, for companies globally.
No other platform will allow you to control employee’s access to the SoftPhone via your dashboard
Realise business continuity and telecommunications success with a cloud-native portal.
the future is bright
Revolutionising and optimising Contact Centres with patented technologies.
20+ years of innovation
Are you ready for the change?
Patented Access Controls of Contact Centre SoftPhone and telephone agents.
Data from multiple sources can be harvested for more accurate forecasting of workload
Use historical data to better predict staffing levels
Ensure an optimised, fair & compliant workforce
Manage “on the day” changes to meet service level targets
Observe intraday activity with the nimbus connect dashboards and widgets
Record the audio and video of customer interactions, then search and playback from the user dashboard
Continuously improve agent performance
Automate actions and ensure the correct processes are in place
Create your own reports and dashboards to gain a clear view of performance
Managers can see and control the cost of each schedule, with the ability to drill down to department level to ensure budgets are met
Eliminate costly manual process with on-time/accurate payroll integration.
Empower agents to deliver a superior customer experience
Engage and manage agents on-demand
Improve engagement and empower agents –accessibility for all Roles/Agents
Get a complete list of all SIP trunks and observe their connection status including device type in a single dashboard view
Patented access control of all views and features by user
With the nimbus hub BC/DR plans, you can build unlimited scenarios to optimise and protect your service continuity. Through real-time insights and controls, improvement in quality and cost savings can be realised.
Build - As Needed
Activate - With PAC Controls
Roll Back - As Appropriate
Audit - When Activation Occurs, and to Who
One Click Activation - easily switch call forwarding on/off to ensure you never miss another call. No matter what happens, the nimbus hub call forwarding capabilities allow you to always be accessible.
Always know which extensions are active or inactive through visibility of last call date.
Benefits back to your business with the ability to identify which extensions are inactive, and in turn, capability to turn these off a realise true cost benefits.
Auditing devices can be a time consuming process that can have ongoing business implications.
With nimbus hub, devices can be identified by brand, model and firmware for all extensions.
When assets are not controlled, security risks can be heightened - especially when disruptions occur.
The nimbus hub access controls enable you to identify and manage system access and at what level this access is given.